---
title: Case studies | Named clubs, measured results
description: Vegas Golden Knights, Pittsburgh Penguins and the Ticketmaster integration, with the basis of every number stated.
---

[![Ordr](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-wordmark.png)Commerce Intelligence](https://ordr.io/?hsLang=io)

Platform

Solutions

Research

Customers

[Schedule a demo](https://ordr.io/customers#demo)

[![Ordr Pay](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-pay.svg)](https://ordr.io/pay?hsLang=io)[**Merchant processing**Interchange optimised, gateway agnostic, no headline rate games](https://ordr.io/pay#processing)[**Virtual payments**Text to pay, email links, and a PCI compliant agent portal](https://ordr.io/pay#virtual)[**Agentic payments**Machine initiated purchase, on rails that already shipped](https://ordr.io/pay#agentic)[**Alternative payments**Wallets, PIN debit, pay by bank, and stablecoin settlement](https://ordr.io/pay#alternative)

[![Ordr Insights](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-insights.svg)](https://ordr.io/insight?hsLang=io)[**Fan IQ**One fan profile across ticketing, concessions, retail, and premium](https://ordr.io/insight#fan-iq)[**Partner IQ**Attribution your partners can renew against, not impressions](https://ordr.io/insight#partner-iq)[**Transact IQ**Every rate, every downgrade, every overcharge, in one view](https://ordr.io/insight#transact-iq)

Live**Fan IQ is live with Ticketmaster**

Ticketing, entry, concessions, retail, and partner activation resolved to one fan.

[Read the case study →](https://ordr.io/customers/ticketmaster?hsLang=io)

#### By role

[**Finance**Rate visibility, dispute exposure, and a close that lands the same night](https://ordr.io/solutions/finance?hsLang=io)[**Partnerships**Prove what an activation delivered before the renewal conversation](https://ordr.io/solutions/partnerships?hsLang=io)[**Ticketing**Join the seat to the sale without leaving your ticketing platform](https://ordr.io/solutions/ticketing?hsLang=io)[**Operations**One system across gate, counter, retail, and premium](https://ordr.io/solutions/operations?hsLang=io)[**Technology**One integration layer instead of nine vendor relationships](https://ordr.io/solutions/technology?hsLang=io)

#### By moment

[Gate and entry](https://ordr.io/solutions/moments#gate) [Concessions and retail](https://ordr.io/solutions/moments#concessions) [Premium and suites](https://ordr.io/solutions/moments#premium) [Partner activation](https://ordr.io/solutions/moments#partner)

#### Field reports

[**The 2026 Venue Payments Report**What changed at the counter this season, and what it cost](https://ordr.io/research#report)[**Custody, compliance, and the cost of a fragmented stack**Data ownership, card security standards, and dispute economics](https://ordr.io/research/field-report-01?hsLang=io)[**All research**Everything Ordr has published, with sources](https://ordr.io/research?hsLang=io)

#### Company

[**News**Announcements, partnerships, and coverage](https://ordr.io/news?hsLang=io)[**About Ordr**Who we are and why we built this](https://ordr.io/about?hsLang=io)

Free**The 2026 Venue Payments Report**

Built from network transaction data and interviews with finance leads across sports and live entertainment.

[Get the report →](https://ordr.io/research#report)

#### Proof

[**Case studies**Named clubs, measured results, stated method](https://ordr.io/customers?hsLang=io)[**Vegas Golden Knights**55 bps off interchange and $82.5k in chargebacks recovered](https://ordr.io/customers/golden-knights?hsLang=io)[**Pittsburgh Penguins**A dozen vendors consolidated, 53% off processing in 60 days](https://ordr.io/customers/penguins?hsLang=io)[**Ticketmaster**The integration that joins the ticket to the counter](https://ordr.io/customers/ticketmaster?hsLang=io)

#### Trust

[**Trust and security**Certifications, architecture, and who owns the fan record](https://ordr.io/trust?hsLang=io)[**How we handle data**What we hold, why we hold it, and for how long](https://ordr.io/trust#custody)

Trusted by**The clubs, the resorts, and the rails**

NHL, AHL, CFL and WNBA clubs, MLS, a Las Vegas resort, and the platforms underneath them.

[See the roster →](https://ordr.io/customers?hsLang=io)

# Named clubs. Measured *results*.

Every number on this page came off a ledger we can point at, from a club we can name. Where a figure is self reported by the client, it says so. Where the method is still being documented, the figure is not here at all.

[Schedule a demo →](https://ordr.io/customers#demo)[See the platform](https://ordr.io/pay?hsLang=io)

**3**Named deployments, published in full

**55 bps**Interchange reduction, Vegas

**53%**Cost reduction, Pittsburgh

**60 days**Kickoff to fully integrated

## Two clubs, one platform.

The Vegas Golden Knights and the Pittsburgh Penguins run the same rails. Different teams, different stacks, the same ledger underneath.

[![Vegas Golden Knights](https://ordr.io/hubfs/New%20Ordr%20Pictures/logo-logo00.png) **Vegas Golden Knights** 55 bpsAverage reduction in interchange costs $82.5kSaved in chargeback reductions 10+Systems integrated across team and stadium Ordr found what the previous provider had left on the table: inefficient transaction handling, no reporting, and fees nobody was optimising. Support response times now run under five minutes. Read the case study →](https://ordr.io/customers/golden-knights?hsLang=io)[![Pittsburgh Penguins](https://ordr.io/hubfs/New%20Ordr%20Pictures/logo-logo01.png) **Pittsburgh Penguins** 53%Reduction in processing costs 80+ hrsReturned each month on reconciliation 60 daysFrom kickoff to a fully integrated platform A dozen fragmented vendors consolidated onto one platform. Ticketmaster, Yinzcam, Micros and Salesforce integrated with no disruption to game day operations. Read the case study →](https://ordr.io/customers/penguins?hsLang=io)

And the people who run those teams, in their own words.

“They don't just process payments; they work alongside our finance, ticketing and sales teams to ensure every transaction is optimized. Ordr has proven to be more than just a vendor, they are a true strategic partner.”

**Kerry Bubolz**President and CEO, Vegas Golden Knights

“Switching to Ordr was one of the smartest and easiest decisions we've made. By moving our payments under Ordr, we gained visibility into hidden costs and started unlocking valuable, revenue-driving data.”

**Mike Dillon**Chief Financial Officer, Pittsburgh Penguins

![An arena bowl lit for a night fixture](https://ordr.io/hubfs/New%20Ordr%20Pictures/img-city-arena-hockey.jpg)

## One ticketing platform. Every counter.

Ticketmaster season ticketing connects through Archtics Transaction Services, so the seat and the sale resolve to one person without a migration and without leaving the ticketing platform the club already runs.

[Read the Ticketmaster integration](https://ordr.io/customers/ticketmaster?hsLang=io)

## Sixty days, not six months.

01

**Read the statement**

One recent settlement file tells us what you are paying, where the downgrades are, and which of them are structural rather than negotiable.

02

**Prove it on one fixture**

We resolve a single event end to end against your live systems. Nothing is committed until that works.

03

**Sequence the estate**

Channel by channel, around your calendar. The Penguins completed the full estate in 60 days with no disruption to operations.

## Proof you can take to a CFO.

The questions an enterprise buyer asks before the demo, answered before the demo. Full architecture, certifications and integration detail live in the trust centre.

**Your fan data is yours.**

Every record built on Ordr belongs to the club, exportable in full at any time, never resold and never used to train anything you did not agree to.

**PCI DSS v4.0.1.**

Version 3.2.1 was retired on 31 March 2024 and the 51 future dated requirements became mandatory on 31 March 2025. Any assessment that matters in 2026 is against v4.0.1.

**The funds path stays separate.**

Settlement never passes through the intelligence layer. If removing the analytics would force a payments re-tender, the paths were never separate.

**$82 plus $46.**

Mastercard puts the cost of a single chargeback at $82 in internal cost and $46 in third party fees, before the value of the goods. Vegas recovered $82,500 of it.

[Visit trust and security →](https://ordr.io/trust?hsLang=io)

## Ask for the reference call.

We will put you on a call with a club already running this, without an Ordr person on the line. Bring the questions you would rather not ask us.

> They don't just process payments; they work alongside our finance, ticketing and sales teams to ensure every transaction is optimized. Ordr has proven to be more than just a vendor, they are a true strategic partner.

**Kerry Bubolz**President and CEO, Vegas Golden Knights

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How can we help?Choose oneLower what we pay in card feesTake payments away from a terminalGet usable data out of our transactionsProve what our partners actually deliveredReplace several vendors with oneSomething else, or not sure yet

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[![Ordr](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-wordmark.png)](https://ordr.io/?hsLang=io)

The commerce intelligence layer for sports and live entertainment. One ledger across ticketing, the counter, retail and premium.

#### Platform

[Ordr Pay](https://ordr.io/pay?hsLang=io)[Merchant processing](https://ordr.io/pay#processing)[Virtual payments](https://ordr.io/pay#virtual)[Agentic payments](https://ordr.io/pay#agentic)[Alternative payments](https://ordr.io/pay#alternative)[Ordr Insights](https://ordr.io/insight?hsLang=io)[Fan IQ](https://ordr.io/insight#fan-iq)[Partner IQ](https://ordr.io/insight#partner-iq)[Transact IQ](https://ordr.io/insight#transact-iq)

#### By role

[Finance](https://ordr.io/solutions/finance?hsLang=io)[Partnerships](https://ordr.io/solutions/partnerships?hsLang=io)[Ticketing](https://ordr.io/solutions/ticketing?hsLang=io)[Operations](https://ordr.io/solutions/operations?hsLang=io)[Technology](https://ordr.io/solutions/technology?hsLang=io)[By moment](https://ordr.io/solutions/moments?hsLang=io)

#### Customers

[Case studies](https://ordr.io/customers?hsLang=io)[Vegas Golden Knights](https://ordr.io/customers/golden-knights?hsLang=io)[Pittsburgh Penguins](https://ordr.io/customers/penguins?hsLang=io)[Ticketmaster](https://ordr.io/customers/ticketmaster?hsLang=io)[Trust and security](https://ordr.io/trust?hsLang=io)

#### Company

[About Ordr](https://ordr.io/about?hsLang=io)[News](https://ordr.io/news?hsLang=io)[Research](https://ordr.io/research?hsLang=io)[Venue Payments Report](https://ordr.io/research#report)[Schedule a demo](https://ordr.io/customers#demo)

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