--- title: Privacy | Ordr description: How Ordr handles personal information on this website and, separately, on behalf of the clubs and operators who run the platform. --- [![Ordr](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-wordmark.png)Commerce Intelligence](https://ordr.io/?hsLang=io) Platform Solutions Research Customers [Schedule a demo](https://ordr.io/#demo) [![Ordr Pay](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-pay.svg)](https://ordr.io/pay?hsLang=io)[**Merchant processing**Interchange optimised, gateway agnostic, no headline rate games](https://ordr.io/pay#processing)[**Virtual payments**Text to pay, email links, and a PCI compliant agent portal](https://ordr.io/pay#virtual)[**Agentic payments**Machine initiated purchase, on rails that already shipped](https://ordr.io/pay#agentic)[**Alternative payments**Wallets, PIN debit, pay by bank, and stablecoin settlement](https://ordr.io/pay#alternative) [![Ordr Insights](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-insights.svg)](https://ordr.io/insight?hsLang=io)[**Fan IQ**One fan profile across ticketing, concessions, retail, and premium](https://ordr.io/insight#fan-iq)[**Partner IQ**Attribution your partners can renew against, not impressions](https://ordr.io/insight#partner-iq)[**Transact IQ**Every rate, every downgrade, every overcharge, in one view](https://ordr.io/insight#transact-iq) Live**Fan IQ is live with Ticketmaster** Ticketing, entry, concessions, retail, and partner activation resolved to one fan. [Read the case study →](https://ordr.io/customers/ticketmaster?hsLang=io) #### By role [**Finance**Rate visibility, dispute exposure, and a close that lands the same night](https://ordr.io/solutions/finance?hsLang=io)[**Partnerships**Prove what an activation delivered before the renewal conversation](https://ordr.io/solutions/partnerships?hsLang=io)[**Ticketing**Join the seat to the sale without leaving your ticketing platform](https://ordr.io/solutions/ticketing?hsLang=io)[**Operations**One system across gate, counter, retail, and premium](https://ordr.io/solutions/operations?hsLang=io)[**Technology**One integration layer instead of nine vendor relationships](https://ordr.io/solutions/technology?hsLang=io) #### By moment [Gate and entry](https://ordr.io/solutions/moments#gate) [Concessions and retail](https://ordr.io/solutions/moments#concessions) [Premium and suites](https://ordr.io/solutions/moments#premium) [Partner activation](https://ordr.io/solutions/moments#partner) #### Field reports [**The 2026 Venue Payments Report**What changed at the counter this season, and what it cost](https://ordr.io/research#report)[**Custody, compliance, and the cost of a fragmented stack**Data ownership, card security standards, and dispute economics](https://ordr.io/research/field-report-01?hsLang=io)[**All research**Everything Ordr has published, with sources](https://ordr.io/research?hsLang=io) #### Company [**News**Announcements, partnerships, and coverage](https://ordr.io/news?hsLang=io)[**About Ordr**Who we are and why we built this](https://ordr.io/about?hsLang=io) Free**The 2026 Venue Payments Report** Built from network transaction data and interviews with finance leads across sports and live entertainment. [Get the report →](https://ordr.io/research#report) #### Proof [**Case studies**Named clubs, measured results, stated method](https://ordr.io/customers?hsLang=io)[**Vegas Golden Knights**55 bps off interchange and $82.5k in chargebacks recovered](https://ordr.io/customers/golden-knights?hsLang=io)[**Pittsburgh Penguins**A dozen vendors consolidated, 53% off processing in 60 days](https://ordr.io/customers/penguins?hsLang=io)[**Ticketmaster**The integration that joins the ticket to the counter](https://ordr.io/customers/ticketmaster?hsLang=io) #### Trust [**Trust and security**Certifications, architecture, and who owns the fan record](https://ordr.io/trust?hsLang=io)[**How we handle data**What we hold, why we hold it, and for how long](https://ordr.io/trust#custody) Trusted by**The clubs, the resorts, and the rails** NHL, AHL, CFL and WNBA clubs, MLS, a Las Vegas resort, and the platforms underneath them. [See the roster →](https://ordr.io/customers?hsLang=io) # Privacy. How Ordr handles personal information on this website, and how Ordr handles personal information on behalf of the clubs and operators who use the platform. Those are two different things and this page keeps them apart. [Contact us](https://ordr.io/#demo) **Last updated**19 August 2026 **Ordr Technologies Inc.**Salt Lake City, Utah ### The short version This website collects only what you type into a form on it. Ordr does not sell personal information and does not use fan data from client deployments for its own marketing. Where Ordr processes personal information on behalf of a club or operator, that organisation is the accountable party and Ordr acts on its instructions, for its purposes, and for no others. The custody model is set out in the trust centre. ### What this site collects When you complete a form, Ordr collects the name, work email, organisation, optional phone number and the goal you select, along with the page the form was submitted from. Form submissions are processed through HubSpot, which acts as Ordr's service provider. This site does not run advertising trackers and does not sell or share form data with third parties for their own marketing. ### What we do with it Form submissions are used to route your enquiry to the right person at Ordr and to reply to it. Ordr does not enrol form respondents in an automated sequence without a separate opt in. ### Platform data, and who is accountable for it Personal information processed through the Ordr platform belongs to the club or operator that collected it. Ordr holds it as a processor under contract, uses it only for the purposes the client set, and returns or deletes it on termination within the window stated in the agreement. Ordr does not resell client data, does not build cross client models from it, and does not market to a client's fans. ### Card data Cardholder data is tokenised at the point of authorisation. Primary account numbers do not enter club systems and are not stored by Ordr outside the scope of its assessed payment environment. ### Retention Website form submissions are retained while the enquiry is open and for a reasonable period afterwards for record keeping. Platform data retention is governed by the client agreement rather than by this page. ### Your choices You can ask Ordr to tell you what it holds about you from this website, to correct it, or to delete it. Requests about fan data collected at an event should go to the club or operator, which is the accountable organisation for that record. Requests reach us through the contact form. ### Changes Material changes to this page will be reflected in the date at the top. This document is a plain language statement of practice and does not replace the terms of a signed client agreement, which govern where the two differ. ## Questions about this document. Legal and privacy enquiries reach the same place as everything else. Tell us which document and which section. [Contact Ordr →](https://ordr.io/#demo) [![Ordr](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-wordmark.png)](https://ordr.io/?hsLang=io) The commerce intelligence layer for sports and live entertainment. One ledger across ticketing, the counter, retail and premium. #### Platform [Ordr Pay](https://ordr.io/pay?hsLang=io)[Merchant processing](https://ordr.io/pay#processing)[Virtual payments](https://ordr.io/pay#virtual)[Agentic payments](https://ordr.io/pay#agentic)[Alternative payments](https://ordr.io/pay#alternative)[Ordr Insights](https://ordr.io/insight?hsLang=io)[Fan IQ](https://ordr.io/insight#fan-iq)[Partner IQ](https://ordr.io/insight#partner-iq)[Transact IQ](https://ordr.io/insight#transact-iq) #### By role [Finance](https://ordr.io/solutions/finance?hsLang=io)[Partnerships](https://ordr.io/solutions/partnerships?hsLang=io)[Ticketing](https://ordr.io/solutions/ticketing?hsLang=io)[Operations](https://ordr.io/solutions/operations?hsLang=io)[Technology](https://ordr.io/solutions/technology?hsLang=io)[By moment](https://ordr.io/solutions/moments?hsLang=io) #### Customers [Case studies](https://ordr.io/customers?hsLang=io)[Vegas Golden Knights](https://ordr.io/customers/golden-knights?hsLang=io)[Pittsburgh Penguins](https://ordr.io/customers/penguins?hsLang=io)[Ticketmaster](https://ordr.io/customers/ticketmaster?hsLang=io)[Trust and security](https://ordr.io/trust?hsLang=io) #### Company [About Ordr](https://ordr.io/about?hsLang=io)[News](https://ordr.io/news?hsLang=io)[Research](https://ordr.io/research?hsLang=io)[Venue Payments Report](https://ordr.io/research#report)[Schedule a demo](https://ordr.io/#demo) © 2026 Ordr Technologies Inc. [Privacy](https://ordr.io/privacy?hsLang=io) [Terms](https://ordr.io/terms?hsLang=io) [Trust and security](https://ordr.io/trust?hsLang=io)