--- title: Ordr for operations | One system from the gate to the cage. description: Every point of sale a team runs on one contract, one support line and one settlement, with nothing new for game night staff to learn. --- [![Ordr](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-wordmark.png)Commerce Intelligence](https://ordr.io/?hsLang=io) Platform Solutions Research Customers [Schedule a demo](https://ordr.io/solutions/operations#demo) [![Ordr Pay](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-pay.svg)](https://ordr.io/pay?hsLang=io)[**Merchant processing**Interchange optimised, gateway agnostic, no headline rate games](https://ordr.io/pay#processing)[**Virtual payments**Text to pay, email links, and a PCI compliant agent portal](https://ordr.io/pay#virtual)[**Agentic payments**Machine initiated purchase, on rails that already shipped](https://ordr.io/pay#agentic)[**Alternative payments**Wallets, PIN debit, pay by bank, and stablecoin settlement](https://ordr.io/pay#alternative) [![Ordr Insights](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-insights.svg)](https://ordr.io/insight?hsLang=io)[**Fan IQ**One fan profile across ticketing, concessions, retail, and premium](https://ordr.io/insight#fan-iq)[**Partner IQ**Attribution your partners can renew against, not impressions](https://ordr.io/insight#partner-iq)[**Transact IQ**Every rate, every downgrade, every overcharge, in one view](https://ordr.io/insight#transact-iq) Live**Fan IQ is live with Ticketmaster** Ticketing, entry, concessions, retail, and partner activation resolved to one fan. [Read the case study →](https://ordr.io/customers/ticketmaster?hsLang=io) #### By role [**Finance**Rate visibility, dispute exposure, and a close that lands the same night](https://ordr.io/solutions/finance?hsLang=io)[**Partnerships**Prove what an activation delivered before the renewal conversation](https://ordr.io/solutions/partnerships?hsLang=io)[**Ticketing**Join the seat to the sale without leaving your ticketing platform](https://ordr.io/solutions/ticketing?hsLang=io)[**Operations**One system across gate, counter, retail, and premium](https://ordr.io/solutions/operations?hsLang=io)[**Technology**One integration layer instead of nine vendor relationships](https://ordr.io/solutions/technology?hsLang=io) #### By moment [Gate and entry](https://ordr.io/solutions/moments#gate) [Concessions and retail](https://ordr.io/solutions/moments#concessions) [Premium and suites](https://ordr.io/solutions/moments#premium) [Partner activation](https://ordr.io/solutions/moments#partner) #### Field reports [**The 2026 Venue Payments Report**What changed at the counter this season, and what it cost](https://ordr.io/research#report)[**Custody, compliance, and the cost of a fragmented stack**Data ownership, card security standards, and dispute economics](https://ordr.io/research/field-report-01?hsLang=io)[**All research**Everything Ordr has published, with sources](https://ordr.io/research?hsLang=io) #### Company [**News**Announcements, partnerships, and coverage](https://ordr.io/news?hsLang=io)[**About Ordr**Who we are and why we built this](https://ordr.io/about?hsLang=io) Free**The 2026 Venue Payments Report** Built from network transaction data and interviews with finance leads across sports and live entertainment. [Get the report →](https://ordr.io/research#report) #### Proof [**Case studies**Named clubs, measured results, stated method](https://ordr.io/customers?hsLang=io)[**Vegas Golden Knights**55 bps off interchange and $82.5k in chargebacks recovered](https://ordr.io/customers/golden-knights?hsLang=io)[**Pittsburgh Penguins**A dozen vendors consolidated, 53% off processing in 60 days](https://ordr.io/customers/penguins?hsLang=io)[**Ticketmaster**The integration that joins the ticket to the counter](https://ordr.io/customers/ticketmaster?hsLang=io) #### Trust [**Trust and security**Certifications, architecture, and who owns the fan record](https://ordr.io/trust?hsLang=io)[**How we handle data**What we hold, why we hold it, and for how long](https://ordr.io/trust#custody) Trusted by**The clubs, the resorts, and the rails** NHL, AHL, CFL and WNBA clubs, MLS, a Las Vegas resort, and the platforms underneath them. [See the roster →](https://ordr.io/customers?hsLang=io) # *One system,**gate to *cage*.* Operations inherits every decision anyone else made about payments. A different vendor at the gate, at the counter, in retail, in premium and in parking, each with its own support line and its own failure mode on the busiest night of the year. Ordr Pay puts all of it on one contract. [Schedule a demo →](https://ordr.io/solutions/operations#demo)[See Ordr Pay](https://ordr.io/pay?hsLang=io) ![](https://ordr.io/hubfs/New%20Ordr%20Pictures/img-casino-resort-floor-at-night.jpg) 01 Gate **Entry and credential**Scan and tap on one rail 02 Counter **Fixed, mobile, in-seat**Concessions and retail 03 Premium **Folio and club**Settled with everything else One contractOne support lineOne settlement ## Nine vendors. One game night. None of this was chosen by the people who have to run it. It accumulated, one contract at a time. 01**Every channel has its own vendor** Gate, concessions, retail, premium, parking and box office, each procured separately, each with a different escalation path when something fails at 18:42. 02**Support is a phone tree, not a person** On the night, the difference between a five minute fix and a lost hour of trading is whether someone picks up who already knows your configuration. 03**Reconciliation lands on someone's desk on Monday** The Penguins were getting more than 80 hours a month back once a dozen vendors became one platform. That time was being spent by people, not by software. ## One contract. One number to call. 01 ### Every point of sale Fixed, mobile, in-seat, team store, suites, parking, box office and online. All on the same rails, all reconciling into the same ledger. - **One contract** across every channel a team runs rather than one per channel. - **Gateway agnostic.** Certified with FreedomPay and Moneris, native to NMI, connected to Micros Simphony. - **The terminals stay.** Ordr sits at the orchestration layer, so the hardware and the POS underneath do not move. - **Nothing new for staff to learn** on the night, which is the only test that matters. Every point of saleOne contract ##### Channels Gate and entryFixed concessionsMobile and in-seatTeam storePremium and suitesParkingBox officeOnline ##### Underneath FreedomPayMonerisNMIMicros Simphony 02 ### Game night The measure of a payments partner is what happens in the ninety seconds after something stops working during a sellout. - **Response times under five minutes**, which is what the Golden Knights reported after switching. - **One escalation path** instead of six, and someone who already knows your configuration. - **Live transaction visibility** so you find the failing terminal rather than the failing channel. - **Settlement closes the same night**, so Monday is not spent reconstructing Saturday. Game nightUnder five minutes ##### On the night One escalation pathLive transaction viewTerminal level detail ##### After the night Same night settlementOne reconciliationOne ledger ## What changed for two clubs. 80+ hrs Returned to the team every month after a dozen fragmented vendors were consolidated onto one platform, with zero disruption to game day operations during the switch. Pittsburgh Penguins[Read the case study →](https://ordr.io/customers/penguins?hsLang=io) 60 days From kickoff to a fully integrated platform. Consolidation is usually sold as a multi-season programme. It was two months. Pittsburgh Penguins[Read the case study →](https://ordr.io/customers/penguins?hsLang=io) 10+ Systems integrated across team and stadium, with response times under five minutes on issues the previous provider had left open. Vegas Golden Knights[Read the case study →](https://ordr.io/customers/golden-knights?hsLang=io) ## Nothing moves on a game night. 01 **Map what you run** Every channel, every vendor, every terminal. Usually the first time anyone has written it down in one place. 02 **Sequence the switch** Channel by channel, scheduled around your calendar. The Penguins did the whole estate in 60 days with no disruption. 03 **Consolidate the back office** One contract, one support line, one settlement, and the reconciliation time back. ## How many vendors are you running? Tell us what sits at each point of sale today and we will map what consolidation actually looks like, including what stays exactly where it is. > Switching to Ordr was one of the smartest and easiest decisions we've made. By moving our payments under Ordr, we gained visibility into hidden costs and started unlocking valuable, revenue-driving data. **Mike Dillon**Chief Financial Officer, Pittsburgh Penguins First name Last name Work email Organisation Phone optional How can we help?Choose oneLower what we pay in card feesTake payments away from a terminalGet usable data out of our transactionsProve what our partners actually deliveredReplace several vendors with oneSomething else, or not sure yet Request a demo We use this to route you to the right person. No sequence, no drip. ### Thank you. Your request is in. Someone from Ordr will reply directly, usually within one business day. [![Ordr](https://ordr.io/hubfs/New%20Ordr%20Pictures/brand-ordr-wordmark.png)](https://ordr.io/?hsLang=io) The commerce intelligence layer for sports and live entertainment. One ledger across ticketing, the counter, retail and premium. #### Platform [Ordr Pay](https://ordr.io/pay?hsLang=io)[Merchant processing](https://ordr.io/pay#processing)[Virtual payments](https://ordr.io/pay#virtual)[Agentic payments](https://ordr.io/pay#agentic)[Alternative payments](https://ordr.io/pay#alternative)[Ordr Insights](https://ordr.io/insight?hsLang=io)[Fan IQ](https://ordr.io/insight#fan-iq)[Partner IQ](https://ordr.io/insight#partner-iq)[Transact IQ](https://ordr.io/insight#transact-iq) #### By role [Finance](https://ordr.io/solutions/finance?hsLang=io)[Partnerships](https://ordr.io/solutions/partnerships?hsLang=io)[Ticketing](https://ordr.io/solutions/ticketing?hsLang=io)[Operations](https://ordr.io/solutions/operations?hsLang=io)[Technology](https://ordr.io/solutions/technology?hsLang=io)[By moment](https://ordr.io/solutions/moments?hsLang=io) #### Customers [Case studies](https://ordr.io/customers?hsLang=io)[Vegas Golden Knights](https://ordr.io/customers/golden-knights?hsLang=io)[Pittsburgh Penguins](https://ordr.io/customers/penguins?hsLang=io)[Ticketmaster](https://ordr.io/customers/ticketmaster?hsLang=io)[Trust and security](https://ordr.io/trust?hsLang=io) #### Company [About Ordr](https://ordr.io/about?hsLang=io)[News](https://ordr.io/news?hsLang=io)[Research](https://ordr.io/research?hsLang=io)[Venue Payments Report](https://ordr.io/research#report)[Schedule a demo](https://ordr.io/solutions/operations#demo) © 2026 Ordr Technologies Inc. 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