Merchant processingInterchange optimised, gateway agnostic, no headline rate games Virtual paymentsText to pay, email links, and a PCI compliant agent portal Agentic paymentsMachine initiated purchase, on rails that already shipped Alternative paymentsWallets, PIN debit, pay by bank, and stablecoin settlement

Fan IQOne fan profile across ticketing, concessions, retail, and premium Partner IQAttribution your partners can renew against, not impressions Transact IQEvery rate, every downgrade, every overcharge, in one view

LiveFan IQ is live with Ticketmaster

Ticketing, entry, concessions, retail, and partner activation resolved to one fan.

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FreeThe 2026 Venue Payments Report

Built from network transaction data and interviews with finance leads across sports and live entertainment.

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Proof

Case studiesNamed clubs, measured results, stated method Vegas Golden Knights55 bps off interchange and $82.5k in chargebacks recovered Pittsburgh PenguinsA dozen vendors consolidated, 53% off processing in 60 days TicketmasterThe integration that joins the ticket to the counter

Trust

Trust and securityCertifications, architecture, and who owns the fan record How we handle dataWhat we hold, why we hold it, and for how long

Trusted byThe clubs, the resorts, and the rails

NHL, AHL, CFL and WNBA clubs, MLS, a Las Vegas resort, and the platforms underneath them.

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One system,gate to cage.

Operations inherits every decision anyone else made about payments. A different vendor at the gate, at the counter, in retail, in premium and in parking, each with its own support line and its own failure mode on the busiest night of the year. Ordr Pay puts all of it on one contract.

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01 Gate

Entry and credentialScan and tap on one rail

02 Counter

Fixed, mobile, in-seatConcessions and retail

03 Premium

Folio and clubSettled with everything else

One contractOne support lineOne settlement

Nine vendors.
One game night.

None of this was chosen by the people who have to run it. It accumulated, one contract at a time.

01Every channel has its own vendor

Gate, concessions, retail, premium, parking and box office, each procured separately, each with a different escalation path when something fails at 18:42.

02Support is a phone tree, not a person

On the night, the difference between a five minute fix and a lost hour of trading is whether someone picks up who already knows your configuration.

03Reconciliation lands on someone's desk on Monday

The Penguins were getting more than 80 hours a month back once a dozen vendors became one platform. That time was being spent by people, not by software.

One contract.
One number to call.

Every point of sale

Fixed, mobile, in-seat, team store, suites, parking, box office and online. All on the same rails, all reconciling into the same ledger.

One contract across every channel a team runs rather than one per channel.
Gateway agnostic. Certified with FreedomPay and Moneris, native to NMI, connected to Micros Simphony.
The terminals stay. Ordr sits at the orchestration layer, so the hardware and the POS underneath do not move.
Nothing new for staff to learn on the night, which is the only test that matters.

Every point of saleOne contract

Channels

Gate and entryFixed concessionsMobile and in-seatTeam storePremium and suitesParkingBox officeOnline

Underneath

FreedomPayMonerisNMIMicros Simphony

Game night

The measure of a payments partner is what happens in the ninety seconds after something stops working during a sellout.

Response times under five minutes, which is what the Golden Knights reported after switching.
One escalation path instead of six, and someone who already knows your configuration.
Live transaction visibility so you find the failing terminal rather than the failing channel.
Settlement closes the same night, so Monday is not spent reconstructing Saturday.

Game nightUnder five minutes

On the night

One escalation pathLive transaction viewTerminal level detail

After the night

Same night settlementOne reconciliationOne ledger

What changed
for two clubs.

80+ hrs

Returned to the team every month after a dozen fragmented vendors were consolidated onto one platform, with zero disruption to game day operations during the switch.

Pittsburgh PenguinsRead the case study →

60 days

From kickoff to a fully integrated platform. Consolidation is usually sold as a multi-season programme. It was two months.

Pittsburgh PenguinsRead the case study →

10+

Systems integrated across team and stadium, with response times under five minutes on issues the previous provider had left open.

Vegas Golden KnightsRead the case study →

Nothing moves on a game night.

Map what you run

Every channel, every vendor, every terminal. Usually the first time anyone has written it down in one place.

Sequence the switch

Channel by channel, scheduled around your calendar. The Penguins did the whole estate in 60 days with no disruption.

Consolidate the back office

One contract, one support line, one settlement, and the reconciliation time back.

How many vendors are you running?

Tell us what sits at each point of sale today and we will map what consolidation actually looks like, including what stays exactly where it is.

Switching to Ordr was one of the smartest and easiest decisions we've made. By moving our payments under Ordr, we gained visibility into hidden costs and started unlocking valuable, revenue-driving data.

Mike DillonChief Financial Officer, Pittsburgh Penguins