OrdrCommerce
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Ordr PayMerchant processingInterchange optimised, gateway agnostic, no headline rate gamesVirtual paymentsText to pay, email links, and a PCI compliant agent portalAgentic paymentsMachine initiated purchase, on rails that already shippedAlternative paymentsWallets, PIN debit, pay by bank, and stablecoin settlement
Ordr InsightsFan IQOne fan profile across ticketing, concessions, retail, and premiumPartner IQAttribution your partners can renew against, not impressionsTransact IQEvery rate, every downgrade, every overcharge, in one view
LiveFan IQ is live with Ticketmaster

Ticketing, entry, concessions, retail, and partner activation resolved to one fan.

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By role

FinanceRate visibility, dispute exposure, and a close that lands the same nightPartnershipsProve what an activation delivered before the renewal conversationTicketingJoin the seat to the sale without leaving your ticketing platformOperationsOne system across gate, counter, retail, and premiumTechnologyOne integration layer instead of nine vendor relationships

By moment

Gate and entry Concessions and retail Premium and suites Partner activation

Field reports

The 2026 Venue Payments ReportWhat changed at the counter this season, and what it costCustody, compliance, and the cost of a fragmented stackData ownership, card security standards, and dispute economicsAll researchEverything Ordr has published, with sources

Company

NewsAnnouncements, partnerships, and coverageAbout OrdrWho we are and why we built this
FreeThe 2026 Venue Payments Report

Built from network transaction data and interviews with finance leads across sports and live entertainment.

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Proof

Case studiesNamed clubs, measured results, stated methodVegas Golden Knights55 bps off interchange and $82.5k in chargebacks recoveredPittsburgh PenguinsA dozen vendors consolidated, 53% off processing in 60 daysTicketmasterThe integration that joins the ticket to the counter

Trust

Trust and securityCertifications, architecture, and who owns the fan recordHow we handle dataWhat we hold, why we hold it, and for how long
Trusted byThe clubs, the resorts, and the rails

NHL, AHL, CFL and WNBA clubs, MLS, a Las Vegas resort, and the platforms underneath them.

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Case studyVegas Golden Knights

The same rails.A better rate.

The Vegas Golden Knights moved payments under Ordr and found what the previous provider had left alone: transaction handling that cost more than it needed to, no reporting worth the name, and a fee structure nobody was working on.

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Vegas Golden KnightsLive
What Ordr replaced
Inefficient transaction handlingNo consolidated reportingUnoptimised fee structureSlow vendor support
What is integrated
TicketingConcessionsRetailPremium and suitesParkingCRMLoyaltyPartner activationGatewayReporting
What the club kept
Merchant of recordIts own bank accountsIts own CRMFull data export
55 bpsAverage interchange reduction
$82,500Saved in chargeback reductions
10+Systems integrated
<5 minTypical support response

A rate review
nobody had run.

The club was not shopping for a processor. It was looking for someone who could explain the settlement file. That turned out to be the same job.

01Transaction handling was costing more than it had to

Routing and card acceptance decisions made years earlier were still in place, and no one had revisited them against how the club actually takes payment now.

02There was no reporting to argue from

Separate merchant identifiers across the team and the stadium meant no single view of what the club paid, by channel, by fixture, in a period anyone could act on.

03Disputes were handled case by case

Mastercard puts a chargeback at $82 in internal cost plus $46 in third party fees, before the value of the goods. At arena volume that is not a back office line.

Chargeback cost figures from Mastercard, updated June 2026.

A fan paying at a stadium concourse counter

Fifty five basis points, off the top line.

A fee structure review and routing changes took an average 55 basis points out of interchange across the estate. On the dispute side, $82,500 was recovered through chargeback reduction. Both figures are the club's own, measured against the trailing period under the prior provider.

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Ten systems.
One ledger.

Team and stadium on one platform, with the club as merchant of record and settlement landing in the club's own accounts.

01

The estate

Ten or more systems across the team and the arena now write to one ledger, joined at the point of authorisation rather than reconciled afterwards.

  • Card present and card not present joined at capture, not matched in a spreadsheet after the fixture.
  • One view of rate across every merchant identifier, by channel and by fixture.
  • Dispute exposure visible in period, which matters more since the Visa merchant excessive threshold dropped from 220 to 150 basis points on 1 April 2026.
  • Support inside five minutes, which is the number the club raises first.
Rate, by channel Shape only
Headline rate quotedthe pitch
Effective rate before Ordrmeasured
Effective rate after routing changeswhat settled

Shape only. The gap between the quote and the settlement is the whole argument.

One club.
Every tap on
the same ledger.

Forty thousand people, one four hour gate window, and a card credential that every system the club runs already touches. The mesh is the ledger: one weave, not ten spreadsheets.

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A partner,
not a vendor.

“They don't just process payments; they work alongside our finance, ticketing and sales teams to ensure every transaction is optimized. Ordr has proven to be more than just a vendor, they are a true strategic partner.”

Kerry BubolzPresident and CEO, Vegas Golden Knights
Read the Penguins case study →All case studies

Send one statement.

One recent settlement file is enough for us to read what you are actually paying. You get the review either way.

They don't just process payments; they work alongside our finance, ticketing and sales teams to ensure every transaction is optimized. Ordr has proven to be more than just a vendor, they are a true strategic partner.
Kerry BubolzPresident and CEO, Vegas Golden Knights

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