OrdrCommerce
Intelligence
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Ordr PayMerchant processingInterchange optimised, gateway agnostic, no headline rate gamesVirtual paymentsText to pay, email links, and a PCI compliant agent portalAgentic paymentsMachine initiated purchase, on rails that already shippedAlternative paymentsWallets, PIN debit, pay by bank, and stablecoin settlement
Ordr InsightsFan IQOne fan profile across ticketing, concessions, retail, and premiumPartner IQAttribution your partners can renew against, not impressionsTransact IQEvery rate, every downgrade, every overcharge, in one view
LiveFan IQ is live with Ticketmaster

Ticketing, entry, concessions, retail, and partner activation resolved to one fan.

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By role

FinanceRate visibility, dispute exposure, and a close that lands the same nightPartnershipsProve what an activation delivered before the renewal conversationTicketingJoin the seat to the sale without leaving your ticketing platformOperationsOne system across gate, counter, retail, and premiumTechnologyOne integration layer instead of nine vendor relationships

By moment

Gate and entry Concessions and retail Premium and suites Partner activation

Field reports

The 2026 Venue Payments ReportWhat changed at the counter this season, and what it costCustody, compliance, and the cost of a fragmented stackData ownership, card security standards, and dispute economicsAll researchEverything Ordr has published, with sources

Company

NewsAnnouncements, partnerships, and coverageAbout OrdrWho we are and why we built this
FreeThe 2026 Venue Payments Report

Built from network transaction data and interviews with finance leads across sports and live entertainment.

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Proof

Case studiesNamed clubs, measured results, stated methodVegas Golden Knights55 bps off interchange and $82.5k in chargebacks recoveredPittsburgh PenguinsA dozen vendors consolidated, 53% off processing in 60 daysTicketmasterThe integration that joins the ticket to the counter

Trust

Trust and securityCertifications, architecture, and who owns the fan recordHow we handle dataWhat we hold, why we hold it, and for how long
Trusted byThe clubs, the resorts, and the rails

NHL, AHL, CFL and WNBA clubs, MLS, a Las Vegas resort, and the platforms underneath them.

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Case studyPittsburgh Penguins

A dozen vendors.One platform.

The Pittsburgh Penguins consolidated more than a dozen fragmented vendors onto a single platform in sixty days, cut processing costs by 53 percent, and got eighty hours a month back from reconciliation.

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Pittsburgh Penguins60 days
Consolidated onto one platform
A dozen fragmented vendors
Integrated
TicketmasterYinzcamMicrosSalesforceGatewayConcessionsRetailPremium
Disruption to operations
None
53%Reduction in processing costs
80+ hrsReturned each month
60 daysKickoff to fully integrated
12+Vendors consolidated

Twelve contracts.
One club.

Nothing in the estate was broken on its own. The cost was in the joins between them, and in the people paid to do those joins by hand every month.

01Every channel had its own vendor

Ticketing on one platform, food and beverage on a second, retail on a third, premium on a fourth, each with its own merchant identifier and its own export format.

02Reconciliation was a monthly project

Finance was spending more than eighty hours a month assembling a picture the systems could have produced themselves, on partial keys, after the fact.

03The rate could not be audited

With cost spread across a dozen agreements, there was no single number to compare against anything, which is exactly the condition an unexamined rate survives in.

A payment terminal in a premium space

Fifty three percent, and the month back.

Processing costs fell 53 percent once the estate ran on one platform, and finance stopped spending eighty hours a month on reconciliation and manual reporting. The hours figure is self reported by the club's finance team.

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Nothing moved
on a game night.

01

Architecture review

The full stack mapped against the topology, with an honest read on what actually had to change. It was less than the club expected.

02

One fixture, end to end

A single event resolved against live systems before anything was committed, so the integration was proven rather than promised.

03

Channel by channel

Ticketmaster, Yinzcam, Micros and Salesforce brought on around the calendar. The full estate closed inside sixty days with no disruption to operations.

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What the club
kept.

Consolidation is only worth doing if it does not cost the operator its leverage. These four points are the ones worth checking clause by clause in any contract, ours included.

The club stayed merchant of record.

Funds settle from the acquirer into the club's own accounts under the club's own merchant identifiers. The intelligence layer never sits in the funds path.

The data went back to systems they own.

Enriched records write to the club's CRM, its ticketing platform and its BI stack, exportable in full at any time.

The integration was removable.

Because the funds path and the data path are separate, dropping the analytics would not force a payments re-tender. That is the test to apply to any vendor diagram.

No disruption to operations.

Every cutover happened away from a fixture. The club never ran a game night on a system that had not already been proven.

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Hidden costs,
made visible.

“Switching to Ordr was one of the smartest and easiest decisions we've made. By moving our payments under Ordr, we gained visibility into hidden costs and started unlocking valuable, revenue-driving data.”

Mike DillonChief Financial Officer, Pittsburgh Penguins
Read the Golden Knights case study →All case studies

Count your vendors.

Tell us how many separate agreements sit between the gate and the ledger and we will come back with a consolidation plan and what it is worth.

Switching to Ordr was one of the smartest and easiest decisions we've made. By moving our payments under Ordr, we gained visibility into hidden costs and started unlocking valuable, revenue-driving data.
Mike DillonChief Financial Officer, Pittsburgh Penguins

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