OrdrCommerce
Intelligence
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Ordr PayMerchant processingInterchange optimised, gateway agnostic, no headline rate gamesVirtual paymentsText to pay, email links, and a PCI compliant agent portalAgentic paymentsMachine initiated purchase, on rails that already shippedAlternative paymentsWallets, PIN debit, pay by bank, and stablecoin settlement
Ordr InsightsFan IQOne fan profile across ticketing, concessions, retail, and premiumPartner IQAttribution your partners can renew against, not impressionsTransact IQEvery rate, every downgrade, every overcharge, in one view
LiveFan IQ is live with Ticketmaster

Ticketing, entry, concessions, retail, and partner activation resolved to one fan.

Read the case study →

By role

FinanceRate visibility, dispute exposure, and a close that lands the same nightPartnershipsProve what an activation delivered before the renewal conversationTicketingJoin the seat to the sale without leaving your ticketing platformOperationsOne system across gate, counter, retail, and premiumTechnologyOne integration layer instead of nine vendor relationships

By moment

Gate and entry Concessions and retail Premium and suites Partner activation

Field reports

The 2026 Venue Payments ReportWhat changed at the counter this season, and what it costCustody, compliance, and the cost of a fragmented stackData ownership, card security standards, and dispute economicsAll researchEverything Ordr has published, with sources

Company

NewsAnnouncements, partnerships, and coverageAbout OrdrWho we are and why we built this
FreeThe 2026 Venue Payments Report

Built from network transaction data and interviews with finance leads across sports and live entertainment.

Get the report →

Proof

Case studiesNamed clubs, measured results, stated methodVegas Golden Knights55 bps off interchange and $82.5k in chargebacks recoveredPittsburgh PenguinsA dozen vendors consolidated, 53% off processing in 60 daysTicketmasterThe integration that joins the ticket to the counter

Trust

Trust and securityCertifications, architecture, and who owns the fan recordHow we handle dataWhat we hold, why we hold it, and for how long
Trusted byThe clubs, the resorts, and the rails

NHL, AHL, CFL and WNBA clubs, MLS, a Las Vegas resort, and the platforms underneath them.

See the roster →

Close the night,not the week.

Finance is the last team to find out what a transaction cost and the first team asked to explain it. Ordr puts the effective rate, the downgrades and the dispute ratio in one place, and closes the event the night it happens.

Schedule a demo →See Transact IQ
Processing cost across a season Transact IQ
Current processing cost On Ordr 53% lower Opening nightSeason end Cumulative processing cost

Shape is illustrative. The 53% is the Pittsburgh Penguins’ measured processing cost reduction.

53%Payment costs cut, Pittsburgh Penguins
80+ hrsReturned monthly to finance, Pittsburgh Penguins
55 bpsInterchange reduction, Vegas Golden Knights
$82.5kChargebacks recovered, Vegas Golden Knights

Three numbers finance
cannot currently see.

None of these are exotic. They are ordinary consequences of payments being bought as part of another contract. And with the money spread across nine providers, no finance office has the bandwidth to monitor the overcharges, interchange padding, chargebacks and downgrades each one is getting away with. That is not a staffing problem. It is a structural consequence of running payments across nine vendors, and it is exactly what one platform ends.

01The effective rate is not the quoted rate

Interchange qualification and downgrades happen after the deal is signed and never appear on the rate card. US merchants paid a record $198.25 billion in card fees in 2025.

02The dispute threshold moved under you

Visa dropped the merchant excessive threshold from 220 to 150 basis points on 1 April 2026. Mastercard puts one chargeback at $82 internal plus $46 in fees before the lost goods.

03The close is a manual join

Separate merchant IDs, separate exports, separate definitions of a customer record. The reconciliation happens after the event, by hand, on partial keys.

Nilson Report figures, March 2026. Thresholds from the Visa Acquirer Monitoring Program fact sheet. Chargeback cost from Mastercard, updated June 2026.

One ledger.
One close.
One number to defend.

01

Rate visibility

Every transaction carries its own qualification story. Transact IQ shows where it downgraded, what that cost, and what the same volume should have qualified at.

  • Effective rate by merchant ID, continuous rather than monthly from an acquirer statement.
  • Downgrades flagged per transaction with the reason, not as an aggregate line.
  • Level 2 and Level 3 enrichment so qualification stops being something that happens to you.
  • Sells on its own. Transact IQ does not require you to move processing first.
Transact IQNo processing move required
What you see
Effective rateDowngrade reasonsInterchange categoryFee breakdown
How often
ContinuousBy merchant IDBy channelBy event

02

Dispute exposure

The threshold tightened in April 2026 and the ratio is measured by count, not by value. A game night is exactly the shape of business that carries the most exposure.

  • Continuous ratio monitoring against the 150 basis point threshold, with alerting before the acquirer calls.
  • Fraud reports and chargebacks separated, because they are separate numerators.
  • Evidence assembled automatically so representment is not a per-case manual exercise.
  • The trap avoided. Declining more transactions shrinks the denominator without shrinking the numerator, which makes the ratio worse.
Dispute defenceMeasured by count
Monitored
Dispute ratioTC40 fraud reportsChargebacksApproval rate
Assembled for you
Transaction recordFan and event contextRepresentment evidence

03

The close

Every channel settles into one ledger under your own merchant IDs. You stay merchant of record and the intelligence layer never sits in the funds path.

  • One settlement across gate, concessions, retail, premium, parking and box office.
  • You remain merchant of record. Funds land in your accounts, not in ours.
  • The Penguins got 80+ hours a month back after a dozen vendors were consolidated onto one platform.
  • Removable. Because the data layer is not in the funds path, it can be scoped or removed without a payments migration.
Consolidation, Pittsburgh Penguins Measured
Vendors beforea dozen plus
Vendors afterone platform
Time to fully integrated60 days

Reported by the club's finance team and published in the case study.

Numbers,
not adjectives.

53%

Reduction in processing costs after consolidating more than a dozen fragmented vendors onto one platform, with Ticketmaster, Yinzcam, Micros and Salesforce integrated.

Pittsburgh PenguinsRead the case study →
55 bps

Average reduction in interchange costs following a fee structure review and routing changes, plus $82,500 recovered through chargeback reduction.

Vegas Golden KnightsRead the case study →
150 bps

The Visa merchant excessive dispute threshold as of 1 April 2026, down from 220. Measured by transaction count, which is the worst case for a high-volume game night.

Visa, 2026See Transact IQ →
A payment terminal in a premium hospitality space

Merchant of record. Every time.

Funds settle from the acquirer directly into your own accounts under your own merchant identifiers. If removing the analytics would require re-tendering payments, the two paths were never really separate.

Send one statement.

01

Send one statement

One recent processing statement, and last season's settlement if you have it. We read what you actually pay, not the rate card.

02

See your own numbers

Effective rate, where transactions downgrade, your dispute ratio against the current threshold, and what the same volume looks like optimised.

03

Decide

If you are already well priced we will tell you. If you are not, the number is yours to take to the board.

Bring one statement.

Tell us how you take payment today and we will read what it is costing you. If Ordr is not the right answer, we will say so rather than sell you something.

Switching to Ordr was one of the smartest and easiest decisions we've made. By moving our payments under Ordr, we gained visibility into hidden costs and started unlocking valuable, revenue-driving data.
Mike DillonChief Financial Officer, Pittsburgh Penguins

We use this to route you to the right person. No sequence, no drip.

Thank you.

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